Shopping guide

Shopping guide

Here is how to shop in our web store, step by step. If you have any questions, contact us at info@g-online.hu or +36 30 433 9911.

1. Choose a product

Browse the Products menu by category, the Brands menu by brand, or use Search. Each product page shows the description, size and gross price in Hungarian forints (HUF).

2. Add to cart

Set the quantity and click Add to cart. You can view the cart at any time with the Cart button in the header, change quantities or remove products.

3. Checkout and your details

In the cart click Proceed to checkout. You can shop with an account (so you can follow your orders later) or as a guest. Enter your name, e-mail address, and delivery and billing address.

4. Delivery method

Choose courier delivery (DPD) or personal collection (Gerovital Brand Store, 1061 Budapest, Andrássy út 39.). The delivery fee is shown in HUF before you place the order. Details: Delivery.

5. Payment method

  • Bank card payment (CIB Bank) – with Visa, Mastercard, Maestro or V PAY cards on CIB Bank's secure payment page. Details: Bank card payment.
  • Bank transfer – we send the transfer details by e-mail after the order.
  • Cash on delivery – you pay when you receive the parcel.

6. Place the order

Check the order summary (products, delivery fee and total in HUF), accept the Terms and conditions and place the order. We confirm your order by e-mail immediately.

7. Paying by bank card

  1. When you choose card payment, tick the data transfer statement (see the Information on Data Processing).
  2. After placing the order you are redirected to CIB Bank's payment page. Enter your card number, expiry date and the 3-digit CVC2/CVV2 code on the back of the card. Your card details go only to the bank; our shop never sees or stores them.
  3. Your card issuer may ask you to confirm the payment (Visa Secure / Mastercard ID Check, e.g. in its mobile app or with an SMS code).
  4. After paying you return to our shop, which shows the result: transaction ID (TRID), response code (RC) and its text (RT), paid amount (AMO) and authorisation number (ANUM). We also send these details by e-mail.
  5. If the payment fails, your order is kept: use the Retry card payment button on the result page, or contact us.

8. Following your order

We notify you by e-mail when the status of your order changes. With an account you can see your orders and invoices at any time under My account → Order history.

9. Help

Complaints, exchanges and warranty: Complaints, exchanges and warranty. Company details and customer service: Company details and customer service.