General Terms and Conditions
Information, ordering and delivery terms
The Hungarian version of these terms is the binding one; this English text is a translation for information.
Company details
The products are sold and the website is operated by G-Online Kft.
Registered office: 1193 Budapest, Szigligeti u. 52., Hungary (HU)
Telephone: +36 30 433 9911
E-mail: info@g-online.hu
Company registration number: Cg. 01-09-726724, Company Registry Court of the Budapest-Capital Regional Court
Tax number: 13270117-2-43
EU VAT number: HU13270117
Using the web store
We have tried to make our store as simple to use as possible. You can order with an account or as a guest, without registering. The steps of shopping are described in the Shopping guide.
Prices
The unit price of each product is shown after its name, in Hungarian forints. Prices include VAT and do not include delivery costs. We reserve the right to change prices without separate notice.
Sales area
Prices and delivery terms apply to delivery within Hungary. If you would like to order from abroad, please contact us by e-mail.
Ordering
1. Buying in the web store:
- Add the products you want to buy to the cart.
- In the cart, check the products and quantities, then click "Proceed to checkout".
- Sign in, create an account or buy as a guest; enter the delivery and billing details.
- Choose the delivery and payment method.
- Check the order summary (products, delivery fee, total in HUF), accept these terms and place the order. Placing the order implies an obligation to pay.
- After placing the order you receive a confirmation by e-mail.
- We always confirm incoming orders by e-mail and, if necessary, check the details with you.
2. Ordering by e-mail:
Please send an e-mail to info@g-online.hu with the name of the product(s) you want to buy, your name, postal address and telephone number.
You will receive a confirmation of the order at the e-mail address you gave.
Delivery
DPD courier service
DPD sends an e-mail notification about the expected arrival of the parcel in the evening of the working day before delivery. The e-mail contains the delivery day, the parcel number, the cash-on-delivery amount and DPD's contact details.
If the courier cannot hand over the parcel at the given address, a notice of the delivery attempt is left. You can then enquire about the parcel on the phone number shown on the notice. After an unsuccessful delivery, DPD makes a second attempt free of charge at a newly agreed time or on the next day. If this is also unsuccessful, the parcel is returned.
DPD customer service by phone: +36 1 501 6200
MPL courier service
MPL makes two attempts to deliver the parcel. If the first attempt is unsuccessful, MPL leaves a notice about the arrival of the parcel and the delivery attempt. If the recipient's phone number is on the address label, MPL agrees the place and time of the second attempt with the recipient. If no agreement can be reached, MPL tries again on the next working day. If the second attempt also fails, MPL leaves another notice showing the post office where, and the period during which, the parcel can be collected.
If the customer does not accept the delivered product at the previously agreed time, the cost of the unsuccessful and repeated delivery is also charged to the customer.
MPL customer service by phone: +36 1 333 7777
If a parcel is returned to us from the same address more than once, we reserve the right to cancel the order automatically, or to deliver to that address only against prepayment (bank transfer).
If ordered products run out of stock, we will inform you. In case of high demand some products may be temporarily unavailable, so the ordered items may be sent in several parcels. In that case we agree the delivery with you before dispatch.
When receiving the parcel, please check that it is intact in the presence of the courier. If the parcel is damaged and no damage report is attached, please do not accept it!
Personal collection
You can also collect your order in person at the G-Online brand store. In this case there is no delivery fee. You can pay in cash or by bank card. As our store has no central warehouse, every order has to be delivered to the store, so please wait for our e-mail notification before coming to collect it. If you arrive before the notification, unfortunately the parcel cannot be handed over yet.
Delivery time
Products are dispatched within 1-3 working days of receiving the order. For products not in stock, we inform the customer about the expected dispatch date.
Delivery generally takes 2-3 working days from processing the order.
You can also collect the ordered products in person.
Store address: 1061 Budapest, Andrássy út 39.
Delivery fee
The delivery fee is paid by the customer.
Home delivery by DPD courier anywhere in Hungary: 1899 HUF (the same fee throughout Hungary, regardless of the weight of the products).
Home delivery by MPL courier anywhere in Hungary: 1990 HUF (the same fee throughout Hungary, regardless of the weight of the products).
Payment
The customer can pay the price of the ordered goods and the delivery costs in several ways:
1. in cash to the courier on delivery
2. by bank transfer in advance to our bank account within 3 working days of the order (please give the order number received by e-mail in the transfer reference)
3. by bank card on the secure payment page of CIB Bank Zrt. (see below)
Online card payment
Bank: CIB Bank Zrt.
Accepted cards: Visa, Mastercard, Maestro, V PAY
Currency of online card payments: HUF (Hungarian forint).
If you choose card payment, after placing the order you are taken to the secure payment page of CIB Bank Zrt., where you enter your card details. The card details go directly to the bank over an encrypted connection; because purchase and payment are separated, G-Online Kft. never learns your card details and is only informed of the result of the payment. After a successful payment, CIB Bank charges the price to the account linked to the card. The web store shows the result of the payment (transaction ID, response code, authorisation number, amount) and also sends it by e-mail. Detailed information and frequently asked questions: Bank card payment. On the data transferred to the bank: Information on Data Processing.
Right of withdrawal
As a consumer you may withdraw from the contract without giving a reason within 14 days of receiving the product (Government Decree 45/2014 (II. 26.)). You can notify us by e-mail or by post; the product must be returned or brought to our store within 14 days of your notice. The cost of returning the product is paid by the customer.
G-Online Kft. refunds the price and the cost of the cheapest delivery method within 14 days of receiving the notice of withdrawal, but may withhold the refund until the product has arrived back. The customer is liable for any loss in value caused by using the product other than as intended.
The right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery – this applies to most cosmetics, so we cannot take back opened cosmetic products.
Warranty, guarantee and complaints
Detailed information on warranty for defects, product warranty, exchanges and complaints is on the Complaints, exchanges and warranty page, which forms part of these terms.
Data protection
G-Online Kft. does not pass on the data of visitors, customers, newsletter subscribers or people asking our experts to third parties, and uses them only to operate the website.
Customers' data are used only for invoicing and identification, and for sending newsletters if the customer has agreed. For card payments, with the customer's consent, data are transferred to CIB Bank Zrt. (see Information on Data Processing). Details: Privacy policy.
Changing and deleting personal data
After signing in, customers can change or have their personal data deleted at any time under My account → Information.
Questions and comments
If you have any questions or comments about our company or products, please write to us at the address above, or use the contact details on the Company details and customer service page.
Thank you in advance for your constructive comments; we hope we can answer all your questions!
